Cancellation & Refund Policy

Last updated: 31 August 2026

We understand travel plans can change. This policy explains how cancellations and refunds are handled for tours, hotel bookings and boat rides made through Discover Kashi.

Cancellations by You

• 7 or more days before the experience date: full refund, minus any payment gateway processing fees.
• 3–6 days before the experience date: 50% refund.
• Less than 3 days before the experience date, or a no-show: no refund.

To cancel, please contact us with your booking details as early as possible. Refunds, where applicable, are processed back to the original payment method within 7–10 business days.

Changes to Your Booking

Rescheduling requests (a new date instead of a cancellation) are accommodated where possible, subject to availability, and are generally not treated as a cancellation if requested at least 48 hours in advance.

Cancellations by Us

If we cancel a confirmed booking — due to safety concerns, weather, insufficient group size, or circumstances beyond our control — you will receive a full refund or the option to reschedule, at your choice.

Non-Refundable Situations

Refunds are not provided for guests who arrive late, do not show up, or are unable to participate due to not meeting stated requirements (such as fitness level for a walking tour). Personal expenses and any third-party costs you've arranged separately are not covered by this policy.

Contact Us

For any cancellation, rescheduling or refund request, please get in touch with your name and booking details.

Note: this policy provides general terms. If your booking confirmation states different terms for a specific tour, hotel or boat ride, those specific terms apply.