Cancellation & Refund Policy

Last updated: 31 October 2026

We understand travel plans can change. This policy explains how cancellations and refunds are handled for tours, hotel bookings and boat rides made through Discover Kashi.

1. Full Payment Deadline: Full payment must be completed on or before 20th November 2026.
2. Booking Confirmation: Bookings are confirmed only after receipt of the full payment or required advance amount.
3. Refund Eligibility: Refunds are applicable only for cancellations made within 72 hours of payment, subject to applicable terms and laws.
4. Non-Refundable Bookings: Advance/token payments and special-event or promotional tickets marked non-refundable are non-refundable after 72 hours of payment.
5. Refund Deductions: Approved refunds may be subject to applicable payment gateway or transaction charges.
6. Cancellation by Discover Kashi: In case of cancellation by Discover Kashi, an alternative arrangement or applicable refund will be offered.
7. Reporting Time & Safety: Guests must arrive on time and follow all safety instructions. No refunds for late arrivals or no-shows.
8. Boat Mechanical/Technical Failure: Discover Kashi shall not be responsible for delays or service interruptions caused by mechanical or technical failures of the boat, subject to applicable laws.

Changes to Your Booking

Rescheduling requests (a new date instead of a cancellation) are accommodated where possible, subject to availability, and are generally not treated as a cancellation if requested at least 48 hours in advance.

Contact Us

For any cancellation, rescheduling or refund request, please get in touch with your name and booking details.